FAQ

Answers to common questions about ordering from Jonaza.

Shipping and tracking

Where do you ship?

We currently offer standard shipping for orders delivered within the United States. Standard shipping is free on all U.S. orders. Any available expedited option and its price appear at checkout.

When will my order arrive?

Orders are usually processed Monday through Friday within 1–2 business days. Estimated transit is 2–3 business days, for an estimated total of 3–5 business days. Delivery times are estimates and can be affected by carrier delays, weather, holidays, or an incomplete address. See our Shipping Policy for details.

How do I track my order?

We email your tracking number after the carrier accepts the shipment. Tracking may take up to 24 hours to show movement. Enter your tracking number on our Track Your Order page.

Returns and support

Can I return or exchange an item?

You may request a return or eligible exchange within 30 days after delivery. Contact support@jonaza.shop with your order number before sending anything back. Items must meet the conditions in our Return and Refund Policy.

What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery with clear photos of the item, packaging, and shipping label. We will review the issue and help with an appropriate replacement or refund.