Contact information
Have a question about a product, an order, or a delivery? Contact Jonaza using the details below. Please include enough information for us to identify your enquiry.
Customer support
Email: support@jonaza.shop
Phone: +1 (662) 369-8007
Business address: 5717 ALLEE WAY, BRASELTON, GWINNETT, GA 30517, USA
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
Before you contact us
- For an existing order, include your order number and the email address used at checkout.
- For a product question, include the product name or mower make and model.
- For a delivery issue, describe what happened and include the tracking number if available.
- For an item that arrived damaged or incorrect, describe the issue and include photographs if available.
Do not send passwords, full payment card details, or other sensitive account information by email.
Orders, delivery, and returns
Delivery estimates, processing times, and shipping costs are explained in our Shipping Policy. Read our Return & Refund Policy for return eligibility, costs, and refund timing. Contact us before sending a return so we can confirm the correct instructions.
Business information
Store name: Jonaza
Business address: 5717 ALLEE WAY, BRASELTON, GWINNETT, GA 30517, USA
This address is not necessarily a walk-in shop or return destination. Contact us before visiting or sending a parcel.