Refund policy

You may request a return within 30 days after delivery. Contact support@jonaza.shop with your order number and reason before sending any item back. Do not return an item until you receive instructions.

Return eligibility

Items must be unused, uninstalled, and in their original packaging, with all included parts and accessories.
Proof of purchase from Jonaza is required.
Items that have been installed, used, modified, or damaged after delivery are not eligible for return unless they arrived damaged or incorrect.

Exchanges

We accept exchanges for eligible items within 30 days of delivery. Contact us with your order number before sending anything back.

Return shipping

Approved U.S. returns include a prepaid return label. There is no restocking fee. Original expedited shipping charges, if any, are not refundable.

Damaged or incorrect orders

Contact us within 7 days of delivery and include clear photos of the item, packaging, and shipping label. We will review the issue and provide an appropriate replacement or refund.

Refund timing

After the returned item is received and inspected, approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your payment provider.